This part explains how Healthwise handles information for Wellness Studio classes, workshops, groups, wellness appointments, purchases, and communications through our studio, Walla booking tools, and the Healthwise Wellness Studio app. Walla Software, Inc. provides the platform. It has its own privacy policy for its processing of information.

Information provided for studio services

Depending on the service and features you use, information may include your name, contact details, account information, date of birth or age eligibility, bookings, attendance, purchases, payment transaction information, signed waivers, communication preferences, and messages or feedback. If you provide accessibility needs, limitations, or other health-related information relevant to participation, we use it for that purpose. Please provide only information needed for your request or service.

Device information and app features

Walla reports that its services may collect device and browser information, IP addresses, usage and log information, and information through cookies or similar technologies. The information collected depends on the platform and features used. Device permission prompts govern access to optional features when offered. You can manage available app permissions and push notifications in your device settings; some features may not function when permissions are disabled.

How information is used

We use studio information to create and manage accounts, arrange bookings, record attendance, process purchases and payments, administer passes or plans, communicate about services, respond to questions, support participation, maintain security, and meet legal obligations. We use communication preferences to manage optional outreach. Any additional use requiring consent will be explained when permission is requested.

Sharing for studio operations

We share relevant information with Walla, payment processors, communications or technology providers, and instructors or practitioners as needed to provide the service or support operations. For example, an instructor may receive an attendance list and participation information relevant to a class. Disclosures required by law or necessary to address fraud or safety are subject to applicable legal limits. We do not sell your mobile information or share it with third parties or affiliates for their marketing or promotional purposes. SMS consent information is subject to Part 2.

Relationship to clinical services

A studio account, booking, or marketing subscription does not authorize us to transfer your clinical record into Walla or use clinical information for studio promotions. If a service involves clinical care or protected health information, Part 1 and applicable law continue to apply. Studio records are not automatically treated as clinical records solely because Healthwise offers both services. Use the clinical intake and communication channels for clinical records and treatment questions.

Wellness Studio privacy choices and requests

Communication preferences

Service notices may concern bookings, purchases, or schedule changes, consistent with your permissions and law. Studio promotional SMS requires a separate opt-in. Unsubscribe from promotional emails through the email link, reply STOP to studio texts, and manage push notifications in device settings. Contact us for help updating preferences across channels.

Access corrections and account deletion

You may review available account details through the booking tools or contact Healthwise to request access, correction, account deletion, or deletion of associated personal information. Email info@HealthwiseMN.com or call 763-400-7828. Identify the request as a Wellness Studio or app privacy request and provide contact details sufficient for us to locate your account; do not send sensitive clinical or payment information in ordinary email. We may verify your identity or representative authority.

We will coordinate with Walla and relevant service providers to address a verified request. You may also use any deletion option available in the app or contact Walla at support@hellowalla.com. Uninstalling the app does not delete your account. Account deletion does not by itself cancel a recurring plan, resolve a balance, or erase records we must lawfully retain; contact us about associated bookings or plans. Clinical record access and correction requests follow Part 1.

Retention and deletion

We retain studio account, booking, transaction, waiver, and communication information for as long as reasonably needed to provide services, administer purchases, satisfy legal or accounting requirements, document permissions and participation, and resolve disputes. Retention varies by record type. When information is no longer needed and retention is not legally required, we delete it or deidentify it through applicable systems. Some records may remain in protected backups or with vendors for their applicable retention periods. For a deletion request, we will explain any information retained and the reason. We may retain a limited opt-out record to honor your communication choices.

Security and payment information

We use reasonable administrative, technical, and physical safeguards and limit access according to work responsibilities. Payment tools process payment details under their security procedures; do not submit full card numbers in ordinary messages. Walla describes safeguards for its services, including encryption of payment transactions in transit. No internet transmission or storage method is completely secure. Protect your login and device and contact us if you suspect unauthorized access.

Children and families

Parents or guardians should arrange registration for children’s studio programs through the appropriate studio process. A child’s eligibility for a program does not authorize a child to create a Walla account contrary to platform age restrictions. If you believe a child provided account information without appropriate permission, contact us so we can coordinate a review with Walla.

Walla policy changes and privacy contact

Walla’s policy at https://www.hellowalla.com/privacy-policy describes its practices and does not replace our responsibilities. We will identify a revised effective date when updating this document. For requests, call 763-400-7828 or email info@HealthwiseMN.com and ask for the privacy official. Our mailing address and privacy contact appear in Part 1.